- Multiple chats in tabs
Allows you to accept chats simultaneously and manage them in a very simple tabbed interface. Navigating thru the callers is as easy as selecting the caller tab to make it the active chat.
- Multiple Operators - Multi Session
If your subscription has multi-user license, you can create multiple operators that can logon simultaneously to accept chats.
- Multiple Departments
Allows you to create multiple departments to group your chats. An operator can also be assigned into multiple departments
- Single Operator with Multiple Logins
A single user license account can have multiple users so they can share the account and be able to login at different time slice. A single operator license can also create multiple departments.
- Website Traffic/ Visitor List
Watch dynamically in real time how many visitors are currently in your website . Find which country/city they are coming from, which page they are browsing in and how long they've been there.
- Auto/manual chat offer (Pro Active Chat)
While watching them on the list, you can send a customizable image that will animate on your web page to initiate chat
- Customizable images and text messages
Upload your own images/logos to represent a more personalized appearance of the livechat client interface. Customize your messages by providing the presented text in your own composition or language preference.
- Configurable Client UI for foreign languages
If English is not the preferred language for your website visitors, you have the option to customize every English text that you see in the client UI
- Customer IP/City Location
Identify the same caller by knowing the IP, Country and City information as reported by the system during the call.
- Customer Location Map
View visitor's current location in the map individually or see all of their locations in a single view.
- Canned responses
Create commonly used phrases/sentences to speed up typing response
- Chat Queue display
See instantly who are in the wait queue, how long they have been waiting, what question they have for you.
- Customer chat history
Store your customers chat history and retrieve them for review when they call back.
- Operator transfer
Send chat request to other operators , share or transfer for assistance from an ongoing chat.
- Support international characters
Supports not just English but other languages as well that use keyboard characters other than the standard ASCII encoding. These are the extended characters that require Unicode encoding to support foreign languages like Arabic, Dutch, French, Chinese, German, Korean, Spanish, etc.
- Spelling check
Since it is wrapped as a browser app, it inherits the spelling check functionality available to most browsers like Firefox, Chrome, Opera and Safari.
- Email chat transcript
Allows to send optionally the entire chat transcript to emails of both agent and client for saving and historical reference.
- Typing Notification
Know when the client is responding in advance by seeing typing notifications.
- Offline Message Email/ Notification
Sends offline message left by your visitor to your e-mail. Displays notification of message count when you go back online.
- Client queue/wait position notificaton
Informs callers who are waiting for their respective position in the chat queue.
- Chat image auto placement options
Take advantage of the auto placement of the livechat image in your webpage if you dont have knowledge of HTML. You have the option to insert it in specific div, or just let the system automatically place it for you based on your preferences. As an example, see the image in the right bottom corner and the tab in the right side of this page.
- SSL secured messages
If you chat involves private or confidential messages, SSL encryption and authentication will protect your messages sent across the internet
- Smart ACD (Automatic Call Distribution)
Incoming chat requests is smartly routed to an operator based on his current load , skill level and department grouping.
- Works with most popular browsers
Whatever browser you are using, the agent console will work.
Same thing is true on the client side.There is no instance of missing a guest chat for not being able to access the chat functionality regardless of the browser he used to visit your web site
- Works with smart mobile phones, tablets
Tested to work with the most popular smart phones and tablets. This means chat can be initiated flexibly even on those mobile handheld devices.
- Works with PC, Linux , MAC
Does not matter what operating system they use, your chat link to your guests will always work whenever they are visiting your website
- Customize livechat URL with your company name
Let clients thinks that you host the live chat server. When clients look at chat URL, they will see something like
https://YourCompanyName.livechatscript.com instead of https://www.livechatscriptpro.com
(This extra branding feature requires setup fee of $99.99/yr for SSL (https)or one time $49.99 for Non SSL (http) )
- Incoming/Offline Mobile SMS Text Alert
Option to automatically forward incoming chat requests to your mobile phone as a text message . (This feature needs additional $4.99 for this external service)